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RMA policies and procedures

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Have you received a defective item?

What is the issue affecting your purchase?

(*) The product code can be found on the shipping label attached to the box in which your item was delivered.

(**) The order confirmation number can be found in the confirmation email we sent you when the order was placed.

(***) For a speedy process, we recommend filling out this box with the same email address you used to place your original order. This step is required to ensure your privacy while we resolve your issue. Our staff will contact you using the same email address for all further communication.

You should receive a response from us within five business days. Should you not hear back within such timeframe, please send an email to help@shadowytales.com. Due to the personal nature of most items sold by our store, we do not require your full name at this time. Should we require further information to process your request, we will contact you directly using the email you have provided in this form.