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Store Support


Support page for shoppers

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Store


Q. How long does it take to process my credit/debit card at checkout?

A. While most debit transactions are processed instantly, or within the next day, some credit cards may take longer to process, depending on the vendor and financial institutions involved. Some transaction may take up to 5 business days to process.

Q. What is your return policy?

A. ShadowyTales will comply with a full replacement of any defective item. 

You can submit an  RMA request here should your item be defective. Our  staff will determine the eligibility for a replacement of your product with the manufacturer.

With the exception of defective items, Shadowy Tales will not authorize replacement of any item that is found in working condition.

Please note that due to health concerns in connection with the intimate nature of our merchandise, we can't authorize returns on any purchased item. All sales are final once your order is placed.

Q. What if I order an item that's no longer in stock?

Our inventory and shipping is handled by our dropshipping supplier, and their inventory is updated on a daily basis. Occasionally, certain products may become unavailable. Should that be the case, we will simultaneously notify you by email, and refund your purchase. Refunds may take up to five business days to show in your card statement.

Q. How safe is it to shop on your site?

A. Shadowy Tales uses a secure layer certificate provided by our hosting server, which is considered sufficient for most online activities that do not involve the tranfer of sensitive information. When shopping on our site, card transactions are handled according to the strictest PCI DSS 3.0 guidelines. Visit PCI Security Standards official website for details.